Complaints

At M90, we are committed to providing a high-quality service to all our users. We take all complaints seriously and view them as an opportunity to improve our platform.

If you are dissatisfied with any aspect of our service, please let us know by contacting our support team directly:

Email: Chat@m90.ai

Please include "Complaint" in the subject line to ensure it is routed correctly.

To help us resolve your issue as quickly as possible, please provide the following information:

• Your account email address.
• A clear description of the issue or the reason for your complaint.
• The date and time the issue occurred.
• Any relevant screenshots, error messages, or workflow IDs.

1. Acknowledgement: We will acknowledge receipt of your complaint within 48 hours.
2. Investigation: Our team will thoroughly investigate the issue, reviewing system logs and relevant data.
3. Resolution: We aim to provide a full response and resolution within 14 business days. If the issue is complex and requires more time, we will keep you updated on our progress.
4. Action: We will take appropriate action to resolve the issue and, where applicable, implement measures to prevent it from happening again.

If you are not satisfied with the initial resolution provided by our support team, you may request that your complaint be escalated to a senior manager for further review.